As a technical lead, I helped out with the development team with technical support issues and acted as an escalation path for other phone representatives when they couldn't answer a question. I worked in Claris technical support for five years and become the technical lead for FileMaker Pro. But when they wanted to focus in just on the FileMaker product line, they changed their name from Claris to FileMaker Incorporated. That's when Claris owned MacDraw, MacPaint, ClarisWorks, a few products you may have heard of. Claris is the company who represented FileMaker before FileMaker Incorporated.
I started out my FileMaker career working in Claris technical support. At the recording of this tutorial, there was no FileMaker 10 certification exam but when it becomes available, I'll take it and hopefully will pass it. Every test that FileMaker Incorporated has put out to certify developers, I've taken and passed. Currently, I'm certified for FileMaker 7, 8 and 9. I've been developing and training exclusively with FileMaker Pro for the past 18 years. I want you to feel confident the techniques taught in this tutorial will really help you be a successful FileMaker developer.
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My name is John Mark Osborne and I want to tell you a little bit about myself so you know an expert is teaching you how to use FileMaker Pro.